It’s inevitable that someone will say something demeaning or offensive to another person at work. How these “diversity moments” are handled can make the difference between boiling over into large conflicts or fostering greater understanding among colleagues.
Team building gets a bad rap, and often for good reason. Memories of embarrassing group activities (think trust fall) or ones requiring zero effort (yet another mandatory happy hour) have caused employees to pass team building off as a waste of time. But, when done well, team building is an accelerator for business success.